To be GREAT...one must go above and beyond the call of duty.
Something is rusting. Is it our grate or is it something external?
I used to remember a saying from my Home Depot days that drove me nuts. "Its not my job." The question is what is your job? Your job is to do everything possible to make the situation better.
In order to be great, you have to choose to go above and beyond.
Here we have a situation where our grate appears to be rusting. Our manufacturer says its surface and negligent during install. The developer and home building says its the grate. Both are very important as we represent one...and the other one we want to keep buying from us.
So even though its not my "job." since I am a sales person. I decided to be great and go above and beyond. I decided to take the grates and with a few secrets tools, some elbow grease.....restore the grates to their beautiful origins.
Did I have to do this? No, the contractor could have. But with effort on my part, the manufacturer did not have to waste time and money with new grates or repairing these..and the contractor has his grates right before move in...saving him the headache.
Choose to be GRATE (GREAT)
